Green Dot Corporation, along with its wholly owned subsidiary bank, Green Dot Bank, is a pro-consumer financial technology innovator with a mission to reinvent personal banking for the masses. Green Dot invented the prepaid debit card industry and is the largest provider of reloadable prepaid debit cards and cash reload processing services in the United States. Green Dot is also a leader in mobile technology and mobile banking with its award-winning GoBank mobile checking account. Through its wholly owned subsidiary, TPG, Green Dot is additionally the largest processor of tax refund disbursements in the U.S. Green Dot's products and services are available to consumers through a large-scale "branchless bank" distribution network of more than 100,000 U.S. retail locations and neighborhood financial service center locations, online, in the leading app stores and through 25,000 tax preparation offices and leading online tax preparation providers. Green Dot Corporation is headquartered in Pasadena, Calif., with additional facilities throughout the United States and in Shanghai, China.
Member Care Agent
The Member Care Agent is responsible for resolving member-initiated issues to the highest professional standards. The objective of the position is to advocate for our members by delivering world-class customer service and first contact resolution. Our agents will be the first point of contact for our “digital native” members who may use social media channels or online review sites to get in touch with our team. Member Care Agents handle anything from online registration and account activations to money transfers, mobile app questions and general product info. Our members manage their life via their mobile devices, so they love to use digital tools. The Member Care Agent will handle both inbound and outbound calls, emails, chats, online review and social media inquiries for Green Dot Corporation and all subsidiaries for a variety of customer and partner related concerns. In addition, the Member Care Agent will be responsible for maintaining daily reporting and identifying trends.
Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any category protected by law.